Terms & Conditions

***BY PURCHASING FROM US, YOU AGREE TO ALL OF THE FOLLOWING TERMS***

*ALL PHOTOS ARE THE BEST MOST ACCURATE REPRESENTATION OF THE ANIMAL, UNLESS STATED OTHERWISE*

*WE CANNOT GUARANTEE SEX UNDER 25

GRAMS, ALL GECKOS MARKED MALE OR FEMALE UNDER 25 GRAMS IS AN

EDUCATED GUESS FROM PORE CHECKING, THIS IS NOT A GUARANTEE*

All geckos come with a 7-day health guarantee. Any claims made during this time would need to show adequate housing, temperatures, humidity, feeding, and basic care for any issues that occur during this guarantee. 

SEX AND COLOUR DISCLAIMER:

All geckos under 15g are sold as unsexed or possible male/female. While we do our best to pore sex, we cannot guarantee gender until they are over 25 grams. I use a magnification loupe to check for the presence of pores to determine sex. I can double-check or send photos prior to purchase if requested.

New Caledonia geckos are unique in that their colour can vary widely due to temperature, stress, lighting, and age. None of my images are altered in any way; however, the appearance of the animal might be different due to the device you view the images on, whether the gecko was fired up or down at the time of the photo, age-related colour changes since the photo was taken, lighting and/or background, and any number of other reasons. The accuracy is as accurate as we can manage with our level of talent and the specifications of the camera. This being said, I have multiple photos of each animal to give you an idea of what you should expect your new gecko to look like.

If you would like additional images of a gecko, just send me a message.

Geckos do not have a guaranteed outcome when it comes to the colour or morph of their offspring. This is especially true for crested geckos, as they frequently produce colours and patterns that are completely different from those of their parents. As geckos age, their colours may also change and fade. Some geckos may lighten or darken, while the prominence of their patterns may vary. In some cases, a gecko's colour can even completely transform. Additionally, geckos have the ability to change colour throughout the day, in response to stress or when they are wet. This process is known as "firing up." It is important to note that the colour of geckos is not guaranteed.

*ALL GECKO PURCHASES ARE FINAL*

Please only put down a deposit if you are 100% sure you have done your research on the species of gecko you have chosen and can afford to care for the gecko(s) properly. If there is a verifiable problem with the gecko upon arrival or within the parameters of our guarantee, we will assist you with store credit. If we (sellers) agree to a return, you (the customer) are responsible for return shipping.

By ordering an animal from us, you are agreeing to this policy.

COURIER:

Couriers can be booked at an extra cost to the buyer. Sticki Feet takes no responsibility for death or injury to animals once they are on the courier van, and if the worst happens, the selected courier company would be liable.

We have suggestions of previously used couriers, so please ask if you would like a suggested provider.

All payments must be complete before the courier is booked; no animal will be sent if the courier arrives prior to the full payment being received.

If no one is there to accept the shipment upon arrival, then the live arrival guarantee shall be null and void.

If you have any concerns about the health of the animal within the first 7 days, you must contact us so that we may help you identify and resolve the issue. Failure to do so will void the health guarantee. You will be asked questions about your husbandry; please do not take offence at this.

Refunds under the 7-day health guarantee will result in a refund of store credit with return shipping paid by the customer.

NOT COVERED BY OUR HEALTH GUARANTEE: Conditions that result from poor husbandry, dehydration, tail loss, choking or impaction from substrate or feeder insects that were too large, burns, and injury resulting from accidents or overheating.

If the health of the animal results in death within 7 days of arrival, a photograph of the deceased animal and a letter from an experienced reptile veterinarian detailing the illness and/or explaining the cause of death will be required. Do not take it personally if we ask you for proof; this is something we ask of all customers in order to be fair with everyone.

INTERNATIONAL SHIPPING:

I am aware Colubra offers international shipping, so please check in with them to see if this is something they can arrange. Alternative couriers include, Dutch Dragon Imports and Marc Green of Greens Courier. This is to be arranged directly with the courier yourself, and there will be additional fees for export using these services.

Overseas shipping is also not covered by a health guarantee due to the many hands involved. I cannot guarantee live arrivals, and no refunds will be given in the event of a DOA.

CARE:

All geckos have been fed on a complete crested gecko diet (pangea), with live food offered 1/2 times a week, dusted with calcium + D3. We highly do not recommend jelly pots, excessive feeding of wax worms, or fresh fruit.

For geckos under 7 grams we recommend keeping them in a smaller enclosure, such as a critter keeper or large Exo terra faunarium, to ensure they are eating and pooping appropriately.

All hatchlings will not leave until they are over 4g in weight and eating regularly.

StickiFeet takes no responsibility for geckos being sold to a pet home only. If a gecko has the label for Pet Home, they should only be kept as this. This means that their structure or type is not suitable to be bred from. 

All geckos are sold on a first-come, first-served basis, but we reserve the right to withdraw from sale at any time.

DROPPED TAILS: **Dropped tails during shipping are not covered by our guarantee, and we will not take responsibility for this, as that is out of our control. PLEASE TAKE NOTE THAT **IF AN ANIMAL DROPS IT’S TAIL IN OUR POSSESSION BEFORE BEING COLLECTED AND/OR COURIERED, WE WILL NOT REFUND THE BUYER THE DEPOSIT IF THEY DECIDE THEY NO LONGER WANT SAID ANIMAL. ** 

PAYMENTS:

Keep in mind that the gecko prices listed do not include the cost of shipping**. (**=unless otherwise indicated.)

Payment is to be made in full upon collection or prior to shipping. We accept the following forms of payment: Cash, PayPal or direct bank transfer. 

If using PayPal goods and services, fees are to be covered by the buyer. 

All buyers must be over the age of 18 with adequate knowledge of care or housing. Please ensure the other residents in your home also agree to your purchase prior to leaving a deposit. No gecko will be sold to anyone under the age of 18.

Payment plan options are available for any of our geckos. Our standard payment plan spans three months and requires a 25% non-refundable deposit, followed by the agreed-upon monthly payments, as these are personal plans to cater to every individual. 

Animals reserved under a payment plan will be fed and maintained as usual with no extra charge in their own separate enclosure.

REMAINING IN CONTACT:

It is important when doing a payment plan or when you put down a deposit that we stay in contact. Throughout payment plans, I do like to stay in contact and give feedback on development, pictures, et cetera. If it is time to make a payment or close to the shipping day and we lose contact for more than 14 days or you are over 14 days late with your payment, it will be assumed that you have backed out of your purchase. At that time, I will refund you all but your 25% deposit, and the animal will be relisted.

REHOMING: 

You are welcome to contact me in the first instance to rehome your gecko.

BOARDING:

There is no charge for animals being held due to weather concerns or awaiting a courier date to be confirmed. Animals paid in full and left at Stickifeet for reasons other than the above-detailed will incur a boarding fee. Boarding under these conditions is £10 per week. Payment of all boarding fees will be required prior to a delivery being rescheduled. Animals left with us without our express permission for over 30 days will be considered abandoned and subject to resale.